Product Support Specialist (m/f/d)

KTW Austria

17.11.2019 | Bezirk: Waidhofen/Thaya | Angestellter
Husky-KTW GesmbH Closure Center of Excellence
Mehr Infos | Alle Inserate
Kontakt: Monika Gorges
E-Mail:mgorges@husky.ca
Telefon: 00352 52115 4369

As a member of the Product Support team, you will be responsible to resolve after-sale customer inquiries, mold and process issues through a combination of support by phone, e-mail and customers visits. In this role you will be challenged to drive resolutions and to make decisions based on complex situations. You will report to the Global Product Support Manager in our Closure Center of Excellence in Waidhofen a.d.Thaya/Austria.

This role can be either located in Dudelange / Luxembourg, or in Waidhofen a.d. Thaya / Austria.

Responsibilities

  • Working with a cross functional team (including field service and internal manufacturing/engineering resources) to identify root cause of the issue (SIF) and apply containment or solution for the customer in the fastest time possible
  • Ensure containments and issues are well documented and searchable by other SIF Specialists and Call Centre
  • Ensure knowledge of the issue is transferred in the form of troubleshooting guides
  • Identify patterns of failures and raise awareness through SIR proposal
  • Providing knowledge and expertise in support to the Service, Sales and Call Center organization
  • Communicating effectively in both written and verbal form to customers and within Husky
  • Analyzing and reporting potential product problems and recommend improvements
  • Recommending preventative maintenance for Husky Products
  • Recommending Husky Product quality improvements
  • Analyzing and reporting customers site findings
  • Assisting with preparation of manuals
  • Troubleshooting in house and for customers
  • Supporting Research and Development activities
  • Travel required, approx. 40%

Qualifications

  • Mechanical engineering or plastics degree or equivalent experience
  • Some years of work experience in an injection molding environment
  • Strong knowledge of plastic processing and injection Molds
  • Expert troubleshooting / ability to root cause
  • Good time management
  • Knowledge of Husky products and tools considered an advantage
  • Good knowledge of all MS office applications
  • Attention to detail
  • Excellent communication skills
  • Fluent in English
  • Any additional language considered an asset

According to the collective agreement a basic minimum salary of monthly gross EUR 2.574,68 will be paid. We offer a market-compliant overpay depending on qualification and experience. 



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